UX + UI Design Project

As a personal project, I wanted to work on redesigning the patient portal for MyChart. I have personally been frustrated by the user experience of it while trying to manage our health details.

PAIN POINTS:

-disorganized, hard to know where to look first

-confusing/too busy

-simple tasks such as retrieving a school or camp form are too many layers deep

SOLUTIONS:

Content structuring

• Streamline the overall UX flow and ensure accessibility of all page elements so users feel confident while browsing portal.

• White space increases content legibility by separating blocks of information, which adds up to a better overall user experience.

• According to research by Human Factor International, good use of white space increases comprehension by almost 20%.

Navigation 

Clunky portals can discourage patients from using it. The clear and simplified navigation system enables a patient to easily find what they are looking for to accomplish their task.